Last Updated: October 2025
1. Introduction
Karama Car Repair Services (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained from visitors and customers through our website https://kncarrepairservices.com and at our physical location in Dubai, UAE. By using our services, you agree to the terms of this Policy.
2. Information We Collect
We may collect and process the following types of personal information:
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Contact information: name, phone number, email address, and physical address (if provided);
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Vehicle information: make, model, license plate, and service history;
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Technical data: IP address, browser type, device information, and access times;
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Communications: messages or inquiries you send via WhatsApp, email, or our contact page.
3. How We Use Your Information
We process your information for the following purposes:
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To provide car repair and maintenance services;
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To schedule and confirm appointments;
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To respond to your questions or service requests;
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To send service updates, reminders, or offers (only with your consent);
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To maintain safety, prevent fraud, and comply with applicable UAE laws.
4. Sharing of Personal Data
We do not sell or rent personal information. However, we may share your data:
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With service providers who support our operations (hosting, analytics, cloud storage, IT maintenance);
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With business partners or subcontractors directly involved in servicing your vehicle;
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With law enforcement or government authorities, if required by applicable law.
When data is transferred outside the UAE, we ensure compliance with the UAE Personal Data Protection Law (PDPL) and take appropriate safeguards.
5. Data Retention
Your personal information is kept only as long as necessary to fulfill the purposes stated above or as required by law. Typical retention periods are:
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Service and invoice records: up to 5 years;
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Booking and communication data: up to 2 years;
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Website and analytics logs: up to 12 months.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze website traffic. You can disable cookies in your browser settings if you prefer not to share this data.
7. Your Rights
Under UAE law (PDPL), you have the right to:
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Access and obtain a copy of your personal data;
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Request correction or deletion of inaccurate data;
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Object to or restrict data processing;
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Withdraw consent for marketing at any time;
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Request data portability, where applicable.
To exercise your rights, please contact us using the details below.
8. Data Security
We apply reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. However, no electronic transmission or storage method is completely secure.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Substantial changes will be communicated directly or through a website notice.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Karama Car Repair Services
45 18A St – Al Karama – Dubai – UAE
Phone: +971562483400
Email: [email protected]
Website: https://kncarrepairservices.com